Insurance-information access
Review, access, and manage insurance-related information made available through the Service. Use official plan and carrier documents to confirm coverage details.
My Policy Access
Your insurance information, easier to manage.
A private platform that helps customers review insurance-related information, communicate with an advisor, and stay informed about their accounts and requested services.
Who we are
About My Policy Access
My Policy Access is operated by Lead Strive LLC. Our platform is intended to help consumers review, access, and manage insurance-related information and communicate about their accounts and requested services.
We serve individuals who need assistance with insurance-related information, as well as customers seeking account, application, appointment, or document follow-up. My Policy Access may connect users with licensed insurance advisors for requested assistance.
This public website explains the service and provides contact information. Certain account features may require a separate login; this website and our SMS choices and legal pages do not.
- Customer-facing business name
- My Policy Access
- Legal operator
- Lead Strive LLC
- Service focus
- Insurance information, advisor communication, and customer support
- Support email
- [email protected]
What we provide
Support for your insurance information and account
The following describes the service, not an offer or guarantee of insurance coverage. Available information and assistance depend on your account and the services you request.
Advisor communication
Communicate with your assigned advisor about requested insurance-related assistance. Advisors are responsible for the licenses and other requirements applicable to their services.
Account and application updates
Receive information about your account, applications, policies, and service requests through the available communication channels, consistent with your preferences and applicable consent.
Appointments and document follow-up
Stay informed about appointment confirmations, reminders, requested documents, and other follow-up associated with your existing account or requested services.
My Policy Access does not guarantee eligibility, enrollment, coverage, benefits, premiums, subsidies, or a particular insurance outcome. Review official plan and carrier information before making an insurance decision.
Getting assistance
How to use My Policy Access
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Contact us about your request
Email [email protected] with a brief description of the account or service assistance you need.
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Review your available information
Use the information available through your account and contact your advisor or support about questions, appointments, or documents related to your request.
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Choose your SMS preferences
To request text messages, visit our Communication Choices page . Notification and marketing choices are separate and optional.
Business contact
Contact My Policy Access
Contact us for assistance with your My Policy Access account, information available through the Service, or communication choices.
Operated by Lead Strive LLC
Email supportPlease do not include Social Security numbers, bank details, passwords, or sensitive documents in routine support emails. Contact us first about how to provide information needed for your request.
- [email protected]
- Public business / support phone
- +1 (281) 942-4116
- Business address
- 9115 Farm to market Richmond, TX 77406
Optional text messaging
The My Policy Access SMS program
Customers can choose the types of text messages they would like to receive from My Policy Access. The actual consent choices are on our separate Communication Choices page.
Account and appointment notifications
Non-marketing texts such as appointment confirmations and reminders, account and application updates, portal notifications, policy updates, and renewal reminders.
Marketing messages
Separately authorized promotional texts, including automated messages, about insurance-related services and consultation offers.
Both consent choices are optional and unchecked by default. You may choose either, both, or neither. SMS consent is not required to submit the form or purchase a product or service. Browsing this website or contacting support does not, by itself, opt you in to marketing texts.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. For support, email [email protected] . Read our Privacy Policy and Terms & Conditions .
Mobile information and SMS consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Common questions
Before you get started
Is My Policy Access a government website?
No. My Policy Access is an independent private platform operated by Lead Strive LLC. It is not Healthcare.gov or CMS and is not affiliated with or endorsed by any government agency.
Does using this website enroll me in insurance?
No. Visiting this website or submitting SMS communication choices does not enroll you in coverage. Insurance eligibility and coverage depend on the applicable carrier, plan, and enrollment process.
Do I have to accept marketing texts to get assistance?
No. Marketing SMS consent is optional and separate from non-marketing SMS consent. You can contact support without agreeing to marketing texts.